Graphical Networks’ netTerrain Cloud platform is a highly reliable and secure solution, built on the Amazon Web Services (AWS) platform. AWS is compliant with various industry-accepted […]
Graphical Networks’ netTerrain Cloud platform is a highly reliable and secure solution, built on the Amazon Web Services (AWS) platform. AWS is compliant with various industry-accepted […]
Graphical Networks’ netTerrain Cloud platform is a highly reliable and secure solution, built on the Amazon Web Services (AWS) platform.
AWS is compliant with various industry-accepted security standards.
Our engineers utilize proven security technologies and techniques to protect netTerrain, its underlying systems and your data from intrusion and unauthorized access.
If you have any questions or need additional information, please email us at: support@graphicalnetworks.com.
Graphical Networks utilizes the Amazon AWS cloud infrastructure, for its data storage and backups and shares several AWS standards and accreditations. Our virtualized servers run primarily in the United States, US East (N. Virginia). Please consult with us first, for access on a server outside of the United States.
Amazon AWS is certified by the following security compliance standards:
ISO 27001, 27017, 27018
FISMA
FIPS 140-2
PCI-DSS Level 1
EU Data Protection Directive (95/46/EG)
Reference: Amazon Security Bulletins
Graphical Networks does not share customer data with third parties. Administrative access to customer data is not available to anybody outside of the group of administrators set up by your organization’s main admin account.
All software maintenance and configuration activities are conducted by Graphical Networks employees. The same databases are never used to store data from different clients (tenants), which is the safest and most robust approach for a multi-tenant enterprise solution. Graphical Networks employs industry standard practices for security controls such as firewalls, intrusion detection, and change management.
Graphical Networks maintains, and annually updates, a general written Information Security & Access Policy, which details employee’s responsibilities toward confidentiality of client data and acceptable use of resources. All staff must review and sign this policy during on-boarding.
5. After my account expires, what happens to my data?
When your SaaS account expires, all associated data is deleted within 60 days.
814 W. Diamond Ave. Suite 370 Gaithersburg, MD 20878 USA
Email: sales@graphicalnetworks.com
Website: www.graphicalnetworks.com
Tel: +1-240-912-6223
The Graphical Networks netTerrain SaaS Services will achieve System Availability (as defined below) of at least 99.9% during each calendar year of the Subscription Term. All other SaaS Services will achieve System Availability (as defined below) of at least 99% during each calendar year of the Subscription Term. “System Availability” means the number of minutes in a year that the key components of the SaaS Services are operational as a percentage of the total number of minutes in such year, excluding downtime resulting from (a) scheduled maintenance, (b) events of Force Majeure in the SaaS Agreement), (c) malicious attacks on the system, (d) issues associated with the Client’s computing devices, local area networks or internet service provider connections, or (e) inability to deliver services because of acts or omissions of Client or any netTerrain user. Provider reserves the right to take the Service offline for scheduled maintenance for which Client has been provided reasonable notice and Provider reserves the right to change its maintenance window upon prior notice to Client.
If Provider fails to meet System Availability in the month or the year, upon written request by Client (within 30 days after the monthly or annual billing period in question), Provider will issue a credit in Client’s next invoice in an amount equal to 1% of the yearly fee for the affected SaaS Services for each 1% loss of System Availability below stated SLA per SaaS Service, up to a maximum of the Client’s fee for the affected SaaS Services. If the yearly fee has been paid in advance, then at Client’s election Provider shall provide a credit to Client to be used for additional services or term extension. The remedy stated in this paragraph is Client’s sole and exclusive remedy for interruption of SaaS Services and Provider’s failure to meet System Availability.
Graphical Networks’ netTerrain Cloud platform is a highly reliable and secure solution, built on the Amazon Web Services (AWS) platform. AWS is compliant with various industry-accepted security standards.
Our engineers utilize proven security technologies and techniques to protect netTerrain, its underlying systems and your data from intrusion and unauthorized access.
If you have any questions or need additional information, please email us at: support@graphicalnetworks.com.
1. Where is your Cloud Hosting located?
Graphical Networks utilizes the Amazon AWS cloud infrastructure, for its data storage and backups and shares several AWS standards and accreditations. Our virtualized servers run primarily in the United States, US East (N. Virginia). Please consult with us first, for access on a server outside of the United States.
Amazon AWS is certified by the following security compliance standards:
ISO 27001, 27017, 27018
FISMA
FIPS 140-2
PCI-DSS Level 1
EU Data Protection Directive (95/46/EG)
Reference: Amazon Security Bulletins
2. Who has access to my data?
Graphical Networks does not share customer data with third parties. Administrative access to customer data is not available to anybody outside of the group of administrators set up by your organization’s main admin account.
814 W. Diamond Ave. Suite 370 Gaithersburg, MD 20878 USA
Email: sales@graphicalnetworks.com
Website: www.graphicalnetworks.com
Tel: +1-240-912-6223
Graphical Networks’ access to the backend database is restricted to a very small number of closely managed Graphical Networks administrators. Access to production systems and data follows the security standard of Least Privilege.
3. How is my data protected?
All software maintenance and configuration activities are conducted by Graphical Networks employees. The same databases are never used to store data from different clients (tenants), which is the safest and most robust approach for a multi-tenant enterprise solution. Graphical Networks employs industry standard practices for security controls such as firewalls, intrusion detection, and change management.
814 W. Diamond Ave. Suite 370 Gaithersburg, MD 20878 USA
Email: sales@graphicalnetworks.com
Website: www.graphicalnetworks.com
Tel: +1-240-912-6223
4. Graphical Networks Security Policies
Graphical Networks maintains, and annually updates, a general written Information Security & Access Policy, which details employee’s responsibilities toward confidentiality of client data and acceptable use of resources. All staff must review and sign this policy during on-boarding.
The exit interview reminds ex-employees of their remaining employment restriction and contractual obligations.
814 W. Diamond Ave. Suite 370 Gaithersburg, MD 20878 USA
Email: sales@graphicalnetworks.com
Website: www.graphicalnetworks.com
Tel: +1-240-912-6223
5. After my account expires, what happens to my data?
When your SaaS account expires, all associated data is deleted within 60 days.
Graphical Networks respects your confidentiality and any information you provide to Graphical Networks will never be sold, shared, or rented to other organizations for commercial purposes.
The following terms and conditions govern all use of the Graphical Networks netTerrain Software-as-a-Service (“Service”) and any assigned account (“Account”) used in connection with the Service and includes, but is not limited to, any new features or tools which are added to the current Service, or any related content, services, or products provided by Graphical Networks LLC (“Graphical Networks”).
The Service is owned and operated by Graphical Networks LLC Inc. and is offered subject to your acceptance without modification of all of the terms and conditions contained herein and all other operating rules, policies (including, without limitation, the Graphical Networks Software Subscription Services (SaaS) Agreement) and procedures that may be published by Graphical Networks from time to time through the Graphical Networks website (netTerrain.com) or through any of the Graphical Networks subdomains (collectively, the “Site”) (collectively, the “Agreement”).
In this Agreement, our customers and any of their staff members whom are given access to their Graphical Networks Account are herein referred to as “Subscribers”, and our customers’ customers who use the Service (e.g. to login and manage network documentation) are referred to as “Customers”.
Graphical Networks LLC
814 W. Diamond Ave. Suite 370
Gaithersburg, MD 20878
USA
T: 240-745-5824
This Software Subscription Service (SaaS) Agreement (the “Agreement”) sets forth the obligations and conditions between you (“Client”) and Graphical Networks LLC, a Maryland limited liability company (“Provider”), relating to your use of the Serviced defined herein. Please read this Agreement carefully. Your use of the Services is expressly conditioned on your acceptance of this Agreement.
BY CLICKING THE “I AGREE” ICON BELOW, AND/OR BY USING THE SERVICES, YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT. IF YOU DO NOT AGREE TO ANY TERM OF THIS AGREEMENT, DO NOT USE THE SERVICES AND EXIT IMMEDIATELY BY CLICKING “I DO NOT AGREE” ICON BELOW.
NOW THEREFORE, in consideration for the mutual promises contained herein and other good and valuable consideration, the parties agree as follows:
Services will be provided during the Subscription Period, from 9:00 a.m. through 5:00 p.m. Eastern Standard Time by email, telephone or the web, Monday through Friday, exclusive of Graphical Networks holidays, which is subject to change in Graphical Networks sole discretion with 30 days’ notice.
Sorry, Provider does not offer refunds. Client will have service active for the remainder of the Subscription Period.
BY CLICKING “I AGREE” AND/OR BY USING THE SOFTWARE, YOU ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT, UNDERSTOOD IT, AND AGREE TO BE BOUND BY ITS TERMS AND CONDITIONS. YOU FURTHER AGREE THAT THIS AGREEMENT SHALL BE SUPERIOR TO, AND SUPERCEDE ANY CONFLICTING OR INCONSISTENT TERMS CONTAINED IN ANY PURCHASE ORDERS, OTHER DOCUMENTS PROVIDED TO THE COMPANY BY YOU, OTHER DOCUMENTS PROVIDED TO YOU BY THE COMPANY, OR AGREEMENTS PREVIOUSLY ENTERED INTO BY THE PARTIES. IF YOU DO NOT AGREE TO THE TERM OF THIS AGREEMENT, DO NOT INSTALL OR USE THE SOFTWARE APPLICATION AND/OR THE DATA, AND EXIT NOW BY CLICKING ON THE “I DO NOT AGREE” ICON BELOW.
The Graphical Networks netTerrain SaaS Services will achieve System Availability (as defined below) of at least 99.9% during each calendar year of the Subscription Term. All other SaaS Services will achieve System Availability (as defined below) of at least 99% during each calendar year of the Subscription Term. “System Availability” means the number of minutes in a year that the key components of the SaaS Services are operational as a percentage of the total number of minutes in such year, excluding downtime resulting from (a) scheduled maintenance, (b) events of Force Majeure in the SaaS Agreement), (c) malicious attacks on the system, (d) issues associated with the Client’s computing devices, local area networks or internet service provider connections, or (e) inability to deliver services because of acts or omissions of Client or any netTerrain user. Provider reserves the right to take the Service offline for scheduled maintenance for which Client has been provided reasonable notice and Provider reserves the right to change its maintenance window upon prior notice to Client.
If Provider fails to meet System Availability in the month or the year, upon written request by Client (within 30 days after the monthly or annual billing period in question), Provider will issue a credit in Client’s next invoice in an amount equal to 1% of the yearly fee for the affected SaaS Services for each 1% loss of System Availability below stated SLA per SaaS Service, up to a maximum of the Client’s fee for the affected SaaS Services. If the yearly fee has been paid in advance, then at Client’s election Provider shall provide a credit to Client to be used for additional services or term extension. The remedy stated in this paragraph is Client’s sole and exclusive remedy for interruption of SaaS Services and Provider’s failure to meet System Availability.
Graphical Networks’ netTerrain Cloud platform is a highly reliable and secure solution, built on the Amazon Web Services (AWS) platform. AWS is compliant with various industry-accepted security standards.
Our engineers utilize proven security technologies and techniques to protect netTerrain, its underlying systems and your data from intrusion and unauthorized access.
If you have any questions or need additional information, please email us at: support@graphicalnetworks.com.
1. Where is your Cloud Hosting located?
Graphical Networks utilizes the Amazon AWS cloud infrastructure, for its data storage and backups and shares several AWS standards and accreditations. Our virtualized servers run primarily in the United States, US East (N. Virginia). Please consult with us first, for access on a server outside of the United States.
Amazon AWS is certified by the following security compliance standards:
ISO 27001, 27017, 27018
FISMA
FIPS 140-2
PCI-DSS Level 1
EU Data Protection Directive (95/46/EG)
Reference: Amazon Security Bulletins
2. Who has access to my data?
Graphical Networks does not share customer data with third parties. Administrative access to customer data is not available to anybody outside of the group of administrators set up by your organization’s main admin account.
814 W. Diamond Ave. Suite 370 Gaithersburg, MD 20878 USA
Email: sales@graphicalnetworks.com
Website: www.graphicalnetworks.com
Tel: +1-240-912-6223
Graphical Networks’ access to the backend database is restricted to a very small number of closely managed Graphical Networks administrators. Access to production systems and data follows the security standard of Least Privilege.
3. How is my data protected?
All software maintenance and configuration activities are conducted by Graphical Networks employees. The same databases are never used to store data from different clients (tenants), which is the safest and most robust approach for a multi-tenant enterprise solution. Graphical Networks employs industry standard practices for security controls such as firewalls, intrusion detection, and change management.
814 W. Diamond Ave. Suite 370 Gaithersburg, MD 20878 USA
Email: sales@graphicalnetworks.com
Website: www.graphicalnetworks.com
Tel: +1-240-912-6223
4. Graphical Networks Security Policies
Graphical Networks maintains, and annually updates, a general written Information Security & Access Policy, which details employee’s responsibilities toward confidentiality of client data and acceptable use of resources. All staff must review and sign this policy during on-boarding.
The exit interview reminds ex-employees of their remaining employment restriction and contractual obligations.
814 W. Diamond Ave. Suite 370 Gaithersburg, MD 20878 USA
Email: sales@graphicalnetworks.com
Website: www.graphicalnetworks.com
Tel: +1-240-912-6223
5. After my account expires, what happens to my data?
When your SaaS account expires, all associated data is deleted within 60 days.
Graphical Networks respects your confidentiality and any information you provide to Graphical Networks will never be sold, shared, or rented to other organizations for commercial purposes.
The following terms and conditions govern all use of the Graphical Networks netTerrain Software-as-a-Service (“Service”) and any assigned account (“Account”) used in connection with the Service and includes, but is not limited to, any new features or tools which are added to the current Service, or any related content, services, or products provided by Graphical Networks LLC (“Graphical Networks”).
The Service is owned and operated by Graphical Networks LLC Inc. and is offered subject to your acceptance without modification of all of the terms and conditions contained herein and all other operating rules, policies (including, without limitation, the Graphical Networks Software Subscription Services (SaaS) Agreement) and procedures that may be published by Graphical Networks from time to time through the Graphical Networks website (netTerrain.com) or through any of the Graphical Networks subdomains (collectively, the “Site”) (collectively, the “Agreement”).
In this Agreement, our customers and any of their staff members whom are given access to their Graphical Networks Account are herein referred to as “Subscribers”, and our customers’ customers who use the Service (e.g. to login and manage network documentation) are referred to as “Customers”.
Graphical Networks LLC
814 W. Diamond Ave. Suite 370
Gaithersburg, MD 20878
USA
T: 240-745-5824
This Software Subscription Service (SaaS) Agreement (the “Agreement”) sets forth the obligations and conditions between you (“Client”) and Graphical Networks LLC, a Maryland limited liability company (“Provider”), relating to your use of the Serviced defined herein. Please read this Agreement carefully. Your use of the Services is expressly conditioned on your acceptance of this Agreement.
BY CLICKING THE “I AGREE” ICON BELOW, AND/OR BY USING THE SERVICES, YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT. IF YOU DO NOT AGREE TO ANY TERM OF THIS AGREEMENT, DO NOT USE THE SERVICES AND EXIT IMMEDIATELY BY CLICKING “I DO NOT AGREE” ICON BELOW.
NOW THEREFORE, in consideration for the mutual promises contained herein and other good and valuable consideration, the parties agree as follows:
Services will be provided during the Subscription Period, from 9:00 a.m. through 5:00 p.m. Eastern Standard Time by email, telephone or the web, Monday through Friday, exclusive of Graphical Networks holidays, which is subject to change in Graphical Networks sole discretion with 30 days’ notice.
Sorry, Provider does not offer refunds. Client will have service active for the remainder of the Subscription Period.
BY CLICKING “I AGREE” AND/OR BY USING THE SOFTWARE, YOU ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT, UNDERSTOOD IT, AND AGREE TO BE BOUND BY ITS TERMS AND CONDITIONS. YOU FURTHER AGREE THAT THIS AGREEMENT SHALL BE SUPERIOR TO, AND SUPERCEDE ANY CONFLICTING OR INCONSISTENT TERMS CONTAINED IN ANY PURCHASE ORDERS, OTHER DOCUMENTS PROVIDED TO THE COMPANY BY YOU, OTHER DOCUMENTS PROVIDED TO YOU BY THE COMPANY, OR AGREEMENTS PREVIOUSLY ENTERED INTO BY THE PARTIES. IF YOU DO NOT AGREE TO THE TERM OF THIS AGREEMENT, DO NOT INSTALL OR USE THE SOFTWARE APPLICATION AND/OR THE DATA, AND EXIT NOW BY CLICKING ON THE “I DO NOT AGREE” ICON BELOW.