What is netTerrain Cloud?
netTerrain Cloud is a web-based and hosted diagramming solution ideally suited for customers trying to migrate away from desktop, single-file, single-user tools like Visio and spreadsheets.
What types of information can be stored in netTerrain?
You can model any type of object in the catalog, so anything really. However, netTerrain has many business rules that make it a tool optimized for the documentation of IT networks, data centers and fiber plant.
What roles can a User have in netTerrain? Meaning, can I assign a user with read-only rights?
netTerrain has eight (8) user-defined roles, which you can assign a user, including restricting who can modify the catalog, as well as read-only viewers. In addition, restrict users on what they can see on a per diagram basis.
What is a device?
A device in netTerrain is an object you drag and drop from the catalog. This is typically something like a router, a switch, a patch panel, but also an object that contains any of those. To find out how many you need, just count how many real devices you have in the network and maybe add 20% to account for the container objects. Anything that is contained by a physical device (such as ports, cards, cables, etc.) does not count!
How will my subscription be billed?
netTerrain Cloud is billed in US Dollars (USD) only. Your credit card will be billed monthly and is based on your billing date. Any applicable taxes will also be charged in USD.
How do I upgrade or cancel my plan?
As an Administrator of your account, you may contact Customer Support to upgrade or cancel your subscription plan.
What if I need to migrate from netTerrain Cloud to netTerrain on-premise license?
Yes, if your organization would like to move from netTerrain Cloud to an on-premise served based solution, netTerrain Cloud can be easily migrated to the netTerrain Server.